INTRODUCTION

Landmark Africa Group (‘the Company’ or “Landmark”) is greatly committed to protecting the personal data entrusted to it by the public. In furtherance of this, Landmark has prepared this privacy policy to acquaint the public with how it collects personal data, the type of personal data it collects, how the personal data is processed, who the personal data may be shared with, the rights of the public with respect to their personal data, and the processes Landmark has put in place to ensure the protection of the personal data it obtains from the public.

Landmark collects your personal data when you visit its websites, mobile app, social media profiles, or any online service operated by the Company, or as you interact physically with us in our ecosystem or reach us by phone or write to us (letter or email).

The Landmark official website is www.landmarkafrica.com; other websites created to properly manage services offered by it are: www.landmarkhotel.ng, www.landmarklagos.com and www.mylagoshome.com. Its social media profiles are and @landmarklagos on Instagram, Landmark Africa on LinkedIn and it has a mobile application named “Landmark Citizen Application” (all may be jointly referred to as "Online Platforms”)

You accept this Privacy Policy and hereby give Landmark consent to save, process and use your Personal Data to the extent as allowed by law when you physically volunteer your personal data to Landmark, provide us with details of your Personal Data or by clicking on the “accept” button on the Online Platforms.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and in some cases, we may provide you with additional notice (such as by adding a statement to the homepages of our websites or the Landmark Citizen Application or by sending you an email notification).

We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy.

WHAT DATA DO WE COLLECT FROM YOU?

Personal Data: this may include your name, address, and other contact details such as your mobile number, email addresses, your nationality, state of origin, and any other essential know your customer details.

Preference Information: this relates to your needs, interests, requests and complaints that we receive during communication with you via email, by phone or in person in relation to how you may want us to better serve you or improve our services.

Payment Information: this includes data we get when you make payment to access our hotel, beach, or event centre via payment links such as your credit/debit card numbers (with the omission of relevant numbers rendering it not usable), card expiration date, etc.

HOW DO WE COLLECT THESE DATA FROM YOU?

1. When you use our reservation services, either to book to visit our hotel, beach or make use of our event centre.

2. When you fill the visitors register upon visiting the Landmark Towers.

3. When you contact us via any of our Online Platforms or physically visit us at our ecosystem to make enquiries or ask for information with respect to our services.

4. Click on links created by us to attend our periodically organized or one-off events.

5. When you enter into a competition/trivia via any of our Online Platforms.

6. During correspondences with our support services, e.g., using the live chat option on our hotel reservation platform.

7. When you take up a lease of any of our properties or we grant you a Licence to operate within our ecosystem.

8. When you express your interest to purchase an apartment in our upcoming Landmark Waterview Apartment.

9. When you take our surveys, fill out our questionnaires or other forms.

10. Send us your resume online to apply for a job.

WHAT DO WE DO WITH YOUR DATA?

1. Allow or give you access to our services.

2. Verify your identity.

3. Keep you abreast with happenings within our ecosystem and give you information on new developments or offerings, if any, within our ecosystem.

4. Notify you of our upcoming events.

5. To ask for your opinion on our services and how we can better serve you.

6. Notify you about changes to our services, e.g., increase in service fees, entry fee, etc.

7. Respond to and communicate with you about your requests, questions, and comments.

8. Operate, evaluate, and improve our business.

9. Comply with and enforce applicable legal requirements, relevant industry standards and our policies.

Landmark is based in Nigeria and the information we collect is governed by the Nigeria Data Protection Act, 2023 (NDPA) and Nigeria Data Protection Regulation, 2019 (NDPR) (together Applicable Laws). By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to Nigeria and Mauritius.

WHAT ARE THE LEGAL BASES FOR PROCESSING YOUR DATA?

Landmark only processes your data when there is a legal basis to do so; the legal bases upon which Landmark may process your data are as follows:

1. Consent: Landmark may process your data where you have provided your consent for the processing of your data for one or more specific purposes.

2. Compliance with the law/Legal obligation: Landmark may process your Personal Data in order to satisfy provisions of the law or to fulfil a legal obligation.

3. Performance of a contractual obligation: Landmark may process your Personal Data where it is needed to perform its obligations under a contract.

4. Public interest: Landmark may process your Personal Data should it be a requirement to ensure the protection of the public or safeguard their interests.

5. Vital interest: Landmark may process your Personal Data where it is needed to protect someone’s life (in the case of a health emergency).

6. Legitimate interest: Landmark may process your Personal Data in the individual’s best interest or in the best interest of the Company.

SHARING YOUR INFORMATION

Landmark will not share your personal data with any unaffiliated third party except for where such sharing of data is required for only legitimate professional or business purposes. Landmark may also share your data with an affiliated third party where it is required to completely carry out your request.

Landmark may many a times have official sponsors or partners for its events, in such instances Landmark may share your data with such sponsors/partners only that they may process your data for legitimate purposes.

Landmark may share your data without your consent in the following circumstances:

1. Mergers & Acquisition: Landmark may in the event it merges with another organization or gets acquired by another organisation share your data with them.

2. Where such sharing is required for the fulfilment of a legal obligation or to protect the rights, property, or safety of the entire Landmark Africa Group, its client(s) and other member of the public.

3. Where we are requested to provide information by authorized third parties or regulatory/governmental agencies investigating illegal activities

RETENTION OF YOUR INFORMATION

Landmark will not retain your personal information for longer than is necessary for the purposes for which it was processed unless a longer retention period is required or permitted by law. You may also at any time request that Landmark no longer retain your data. Should you wish to exercise this option please contact us via the media provided below under contact us.

PROTECTION OF YOUR INFORMATION

Landmark does everything within its capacity to ensure that your data is suitably protected. It has taken reasonable steps and put in place policies to ensure that your data held by it is not misused, accidently lost, destroyed, or damaged. It also periodically reviews statutory provisions with respect to data privacy and protection and updates its processes and policies accordingly. Notwithstanding Landmark’s efforts to ensure the protection of your data it is wise to acknowledge that the data security cannot be absolutely guaranteed.

YOUR RIGHTS WITH RESPECT TO YOUR DATA

The Applicable Laws confer certain rights on you with respect to your data. To acquaint you with this right, we have highlighted a few of those rights below. However, please note that the below listed is not a complete or an exhaustive list of your rights to your personal data and should you require more information with respect to your data rights, please visit Nigeria Data Protection Commission’s (the Commission) official website https://ndpb.gov.ng/to access a wealth of information on your rights:

1. Right to consent and to withdraw your consent at any time to processing your data.

2. Right to request that your data be transferred to others.

3. Right to a copy of your data that we hold, as well as information about what Landmark does with it, who it shares it with, how long it retains it. etc. Landmark may charge appropriately to provide you with this information.

4. Right to request that your inaccurate or incomplete data be corrected or completed respectively.

5. Right to request that your data be deleted.

6. Right to lodge a complaint about how your data is handed is being handled by Landmark to the Commission at https://ndpb.gov.ng/to.

7. Right to ask us not to process your personal data for marketing purposes.

8. Right to Restrict Processing of your Personal Data. Where certain conditions apply, you have a right to restrict processing of your Personal Data.

BREACH / PRIVACY VIOLATION

In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data, Landmark shall within 72 (Seventy-Two) hours of having knowledge of such breach report the details of the breach to the Commission.

Furthermore, where we ascertain that such breach is detrimental to your rights and freedoms in relation to your Personal Data, we shall within 7 (Seven) days of having knowledge of the occurrence of such breach take steps to inform you of the breach incident, the risk to your rights and freedoms resulting from such breach and any course of action to remedy said breach.

CONTACT US

To make complaints or ask questions with respect to this privacy policy, please contact us via any of the below media;

Email: contactus@landmarkafrica.com

Phone: +234(0) 1 631 1447