INTRODUCTION

The Landmark Citizen Application and the Landmark Care Application (individually referred to as “the Application” and Jointly as “the Landmark Cashless System”) are operated by Landmark, the No. 1 one-stop destination along the West African coast. Landmark with its leisure, lifestyle and hospitality offerings provides you with the best and most comfortable environment to live, work and play in. Landmark offers best in class services some of which are; its exquisite office and workspaces at the Landmark Towers, its beautiful beach wherein you never get bored, world class restaurants within the Landmark Village, a MX4D Filmhouse Cinema, the beautiful view of the atlantic ocean from its topnotch hotel, and world class event centres within which you can host events of every kind.

The Landmark Cashless System facilitates easy digital access into the Landmark ecosystem by allowing easier transactions within the ecosystem. It provides information on the vendors within the ecosystem, events to be held within the ecosystem and on every offering the ecosystem proffers.

Use of the Landmark Cashless System

To gain access to the Landmark Cashless System, you must have done the below;

1. To gain access to the Landmark Cashless System, you must have done the below; a. registered and created a Landmark Citizen’s account or a vendor’s account via the Landmark Citizen Application or the Landmark Care Application.

2. have access to a bank account which can make transfers to Nigerian accounts and be debited in Naira.

3. provided all requested user information.

4. ensured that every information provided above is accurate, reflective of the current realities of the account holder, and complete. Should there a change in the information provided, you shall notify Landmark for the purpose of updating their database.

Account Funding

You can fund your account by transferring funds to the account number provided under the fund wallet page and the sum of N40 shall be deducted from the amount being transferred every time you fund your wallet.

Withdrawals/Transfers

You cannot withdraw or transfer funds from your Landmark Citizen account to your regular account. You are only allowed to transfer to another Landmark Citizen account.

Benefits of the Landmark Cashless System

The Landmark Cashless System provides an easy access for Landmark Citizens to explore and access information on the offerings within the Landmark Ecosystem, as well as gain rewards while they use the Application.

The Application rewards Landmark Citizens using a progressive membership class system consisting of three classes: Gold, Platinum and Diamond. At every membership class, you are entitled to varying rewards. The reward comes in form of credits to your accounts, which can be redeemed to reflect in your wallet balance. To qualify for the credits, you are required to have the below listed ranges as your cumulative minimum spend;

Gold Member-N100,000-N499,999-
Platinum Member-N500,000-N999,999
Diamond Member-N1,000,000 and above

Communications

By accessing the Landmark Cashless System, you agree to receive all communications, alerts, marketing information and notices related to the Landmark Cashless System and Landmark at large. Landmark Africa with respect to the Landmark Cashless System will contact you via the email address associated with your account. Should your account or email become compromised, do not hesitate to contact Landmark via citizen_support@landmarkafrica.com.

Privacy Policy

Landmark takes the privacy of its users very seriously. Hence, do note that by using the Landmark Cashless System, you consent to the collection, use, storage, and disclosure of your information as set forth in these Terms and in our Privacy Policy.

Anti-Money Laundering

You warrant the following and agree to notify Landmark if the following ceases to be true and becomes inaccurate:

To the best of your knowledge, none of the funds held within your Landmark Cashless System account has been derived from an activity in contravention of The Money Laundering (Prohibition) Act 2011 or shall cause Landmark to be in violation of the Money Laundering (Prohibition) Act 2011.

Where we find the above warranty to the untrue or inaccurate or that our Electronic Platform is being used to launder money or for any suspicious transactions, we have an obligation to report your activities to the relevant authorities without recourse to you.

Unauthorized Activities

While using the Landmark Cashless System you agree not to: Use any robot, spider, scraper or other automated means to access the Applications Take any action that imposes an unreasonable or disproportionatley large load on our infrastructure/Application.

This list of prohibitions provides examples and is not an exhaustive list of things you are not authorized to do while using the Application. Landmark hence reserves the right to terminate your access to your created account with or without cause and with or without notice should it consider an action by you inappropriate or disruptive to the app. Landmark may report you to the the appropriate law enforcement authority should it consider an action by you illegal. Where legally required or at Landmark’s discretion, Landmark will cooperate with law enforcement agencies in any investigation of alleged illegal actvitiy on this Site or on the internet.

Disclaimer

Landmark makes no warranty whether express or implied as to the use of this application
Landmark makes no warranty that the use of this application shall be free of errors
Landmark shall not be held responsible or liable to any damages should any damage whatsoever occur to your mobile phones during the use of this application as you agree that you shall solely bear all the risks associated with the use of this application.

Landmark shall not be liable in any way whatsoever or be reponsible for ensuring your account is recredited should you be debited in an attempt to fund the app. Neither shall Landmark be responsible for any third-party charges or cost incurred as a result of the use of the application.
Landmark shall not be responsible for losses that occur as a result of the use of this Application. You agree that you shall hold Landmark harmless and free of any damages should you incur any loss that arise from the use of the Application. In the event that account is compromised, please contact citizen_support@landmarkafrica.com.

While Landmark shall do all it can within its capacity to ensure safety and protection of your devices durintg the use of this application, Landmark acknowlegdes that there are inherent risks that come with using applications of this kind and hence makes no representations or warranties of any kind whether express or implied as to the operation of the application or that the application is free of malware or any other harmful components.

Indemnity

You hereby undertake to defend, indemnify, and hold harmless Landmark, its directors, officers, employees, agents, successors or assigns from and against any and all claims, losses, damages, liabilities, costs and expenses while acting in accordance with the terms of this Terms of Use and that are not a direct result of a breach of the terms herein stated, bad faith, negligence, and material violation of applicable laws.

Closure of Account

You may stop using the services by closing your citizen’s account or your vendor’s store account by contacting citizen_support@landmarkafrica.com,08186600000 or via WhatsApp – 08099090017, to facilitate account closure we will need to verify your identity which you would need to provide us..

Governing Law & Dispute Resolution

These Terms are made under and will be governed by and construed in accordance with the laws of the Federal Republic of Nigeria
In the event that dispute arises with respect, Landmark and the respective user shall at first instance embark on good faith discussions with the purpose of resolving the dispute amicably within a period of 30 (thirty) days.
Where the good faith discussions fail in whole or part to resolve the dispute, the matter shall thereafter be referred for mediation to be conducted in accordance with the Lagos Court of Arbitration (LCA) Mediation Guidelines.
Unless the Parties agree otherwise, the dispute shall be resolved by a sole mediator appointed in accordance with the provisions of the LCA Mediation Guidelines. The Mediation shall be held in Lagos Nigeria.
Mediation shall be the last resort to settling the dispute, hence the matter shall not be referred to arthe sent the final settlement terms of the agreement.

Changes to the Terms of Use

We may add to or terminate any of the Services or amend these Terms at any time, in our sole discretion, without providing notice to you, subject to applicable law. We reserve the right, subject to applicable law, to deliver to you any notice of changes to existing terms or the addition of new terms by posting an updated version of these Terms on the Website or delivering notice thereof to you electronically. You are free to decide whether or not to accept a revised version of these Terms, but accepting these Terms, as revised, is required for you to continue accessing or using the Services. If you do not agree to these Terms or any revised version of these Terms, your sole recourse is to terminate your access or use of the Services. Except as otherwise expressly stated by us, your access and use of the Services are subject to and constitute your acceptance of, the version of these Terms in effect at the time of your access or use.

CONTACT US

To make complaints or ask questions with respect to this, please contact us via any of the below media;

Email: citizen_support@landmarkafrica.com

Phone: +234(0) 1 631 1447