Your Journey to Becoming a
Landmark Citizen Begins Here

• The app offers you a quick payment system for all your activities in the Landmark Ecosystem.
• You can transfer money to your friends and family within the app.
• With the reward system, you can get cashback to spend in the Ecosystem.

• A debit card is not needed for the app. An account number via Sparkle Bank is provided for each user.
• To fund your Citizen wallet, you make a transfer through your personal bank to the account assigned to you.

No, the money cannot be withdrawn. It will remain in your wallet for your use in the Ecosystem anytime.

No, the app cannot be used outside Landmark.

• A N40 charge is placed each time you fund your wallet.
• This would be used as part of the cashback on the rewards system.
• There are no extra charges on transactions.

Kindly contact your bank to complain about the issue. You can also send an email to our support team via Ica_support@landmarkafrica.com, place a call to 0818 660 0000 or send a WhatsApp message to 0809 909 0017.

• Click on Fund Wallet on the Homepage of the app
• Copy the Account Number for transfer. Take note that this is a Sparkle Bank Account
• Transfer desired amount to your Citizens’ account using your preferred means such as USSD or Bank Transfer
• Please note that it may take a moment to reflect in the app. Refresh your homepage to confirm
• Also note that there is a N40 charge when you fund your wallet but no extra charges on other transactions
• Please also note that there is a N40 charge when you fund your wallet but no extra charges on payments made

• Click on Make Payment on the homepage of your app
• The vendor will generate a QR Code with the amount on their device
• Click on the QR Code scanner on your screen to activate it
• Scan the Code on the vendor’s device
• Type in your 4-digit pin to approve the payment
• A receipt of your transaction will be emailed to you. You can also view your transaction on the app in the Account tab.

• Click on the Profile tab in the app
• Click on Change Password
• Enter your Old Password and then the New Password
• Click on Change Password

• Click on the Profile tab in the app
• Click on Change Pin
• Type in your Old Pin and then the New Pin you want to change it to
• Click on Change Pin to verify

• Click on the Profile tab in your app
• Click on Reset Pin
• Type in your Password to verify. This is for security reasons
• An email will be sent with a new pin
• For security reasons, you are advised to change this pin. See above for how to change it

• There are three tiers of the reward system: Gold, Platinum, and Diamond.
• When you first register to become a Landmark Citizen, you start as a Gold User.
• When you spend between N100,000 and N499,999 you get 2.5% cashback; that is N25 on every N1,000 you spend.
• To become an Platinum User, you must spend between N500,000 and N999,999.
• You get 5% cashback; that is N50 on every N1,000 spend.
• • When you spend N1,000,000 and above, you get 7.5% cashback; that is N75 on every N1,000 you spend. This upgrades you to a Diamond User.

• There is a gift card for your use
• Ask any Customer Service Representative to load a gift card worth N50,000 to use for the day
• It is important to note that the value of the card is not lower or higher than the above amount and is valid for only one day